labelsplus : Labels Plus December 2018
Labels Plus 25 Great service is a universal quest, but for new Customer Service Representative at RotoMetrics Melbourne, Nahreen Somo, coming to grips with the huge range of line items that RotoMetrics offers its customers, is a totally new change of pace. Before Nahreen joined the company, she worked for a car dealership in Sydney - again in service. “This job is definitely much more full-on,” said Nahreen. “It’s much more challenging. You’re learning something every day here. There are so many products and so much detail that goes into every little thing. When you think you’re getting on top of it, someone will ask a question you’ve heard before but in an entirely different set of circumstances. So it’s taking on that challenge and learning a bit more along the way.” Her responsibility covers Queensland, NSW and Victoria. Nahreen said she liked working with customers and the Technical aspect that comes with rotary tooling. Cain Harper, RotoMetrics’ local General Manager, said that their experience is that: “you can’t just take somebody off the street who’ll know about labels and tooling. The way it sometimes happens is that we engage new recruits to the industry, like Helen Walker, Rebecca Cane, and Vanessa Seng, who have all gone on to sales positions within the packaging industry after starting with us, which is fine with us. “In that sense, we’re acting as a greenfield training ground, teaching people about the industry. If they stay with us over time - like Vanessa Constantini who has more than 20 years’ of customer service experience - and who would have forgotten more than I know about labels – then we’re rapt. It’s great to have her and also great to see Nahreen embracing the opportunity quickly, because it’s a difficult thing to learn. It is highly technical. And there are a lot of converters who process information to us differently, so it’s recognising all the nuances from customer A compared to customer B and learning their machines etc., but Nahreen is doing really well.” Nahreen is a “family person” who’s married, with the majority of her family residing in Sydney. “My husband was from Melbourne to so I joined him down here.” Her outside interests include gym and socialising with the family. Contact RotoMetrics Australia Pty Ltd Office: +61 3 9358 2000 | Fax: +61 3 9358 2020 http://www.rotometrics.com GREAT SERVICE with a New Twist The LABEL & PACKAGING SPECIALISTS The LABEL & PACKAGING SPECIALISTS • JDA is Australia’s specialist recruiter focussing exclusively on the label and packaging industry. • We cover FLEXO, DIGITAL, PACKAGING and SUPPLIERS. Our expertise includes finding candidates for SALES, PRODUCTION, TECHNICAL and MANAGEMENT roles. • Both James in Sydney, and Chris in Melbourne, are from the printing industry and can offer friendly, helpful advice. • Yo u can benefit from our expert knowledge and extensive database of candidates. • Yo u will be pleased to discovder “not only recruiters ARE the same” when you learn of JDA’s “Flexible Fee Structure tailored to your need”. Call us now for an obligation-free discussion on how your company can improve its staff selection processes!
FPLMA Label and Packaging Awards Catalog 2018
Labels Plus March 2019